College Communication Policy

A parent and community guide for communicating with your college to gain information and express your concerns. Parents or members of the community may need to approach the college to enquire about college issues, policies, practices or the progress or welfare of their own child.This policy aims to provide procedures that will result in a harmonious college community with parents, carers, staff and students all working together.

The policy will

• provide a guide to ensure that issues are dealt with in a fair and open manner.

• ensure that the rights of students, teachers and parents are respected and upheld.

• assist parents, carers and college staff in organising a time to communicate in a safe and confidential atmosphere.

• Establish guidelines for parents to follow if they have an issue with another student or students at the college.

Concern	Appropriate Action
General enquiries	Contact the college office.
Enrolment enquiries	Contact the college office for an appointment with the Principal. College tours are held regularly and can be booked by contacting the front office.
Financial enquiries	Contact college office and ask for the Principal
The welfare or academic progress of your child	Contact the class teacher to organise a suitable time to discuss the issue.
Serious concerns about a student at our college	Contact the college office and request an appointment with the executive who supervises the grade the student is in. This information will be communicated to the Principal.
Change any information relating to your child/children e.g., legal documents, custody issues, change of address, emergency contacts or medical details	Come to the college office and complete the changes to your details. For change of address please see the front office for information. You will need to provide proof of new address documents e.g. rental agreements, council rates, utilities bill or contract of sale.
College policy or practice	Contact the college office and request an appointment with the Principal.
Student late or leaving early on a college day	Come to the college office to sign students in or out – do not take them directly to or from their classroom. On special days carers/parents will still need to sign their child out by completing a form for the class teacher.
Change to pick up arrangements or late pick up of student	Ring the college office and make arrangements for your child.
Extending student absence for any reason e.g.illness or extended holiday	Contact the college office and inform the staff of the student return date. This is essential to secure your students’ enrollment at our college. Documentation may be required.
Translators	Contact the college office to organise a translator for any of your college meetings.